I agree with this. Self-hosting requires the user to understand their network, their software, how it all interacts.
If you provide a hardware product and call it a solution, people are going to expect a turn-key solution like a plug-and-play router.
You’re going to end up supporting a bunch of newbies who, by no fault of their own, can’t tell you an error code in the console let alone whatever UI you give them.
I think a better solution would be a course that walks newbies through self hosting.
This is just bad spy craft. You don’t tell the person who bugged you that you found their bug. You mess with their head by setting up false flags.
Like have maps of China and what look like troop movements.
Or details about tank man.