I was agreeing with you, FWIW. They’re not puppets run by some shadowy group, and what they actually do is very public (if you bother to look). My country televises parliament, and publishes all legislation. The US does something similar. It’s also easy to get facetime with representatives, if you’re willing to knock on doors and attend boring meetings.

Over the long run, conditions have improved, in spite of representative democracy being a cluster-fuck in the short term.